Accessibility Plan and Progress Report (Final)

RSB Logistic Inc. Accessibility Plan and Progress Report (Final)

1. General Information

RSB Logistic Inc. is committed to identifying, removing, and preventing barriers to accessibility for persons with disabilities. We recognize that accessibility is an ongoing responsibility and are dedicated to continuous improvement across all areas of our operations.

This report outlines the progress made to date and future actions in alignment with the Accessible Canada Act (ACA), which aims to achieve a barrier-free Canada.

Designated Contact Person for Accessibility

Feedback and requests for alternate formats may be directed to:

Human Resources Department
RSB Logistic Inc.
219 Cardinal Crescent
Saskatoon, SK S7L 7K8

Alternate Formats

This report is available upon request in alternate formats, including:

  • Large print
  • Audio format
  • Electronic format compatible with assistive technologies

2. Feedback Process

RSB Logistic Inc. has implemented a formal feedback process to support accessibility improvements.

How Feedback is Collected

  • Online/email submissions
  • Phone
  • In-person communication

Commitment to Response

  • All feedback is logged, reviewed, and tracked.
  • Responses are provided within ten business days, when required.

Summary of Feedback Received

Feedback from employees and stakeholders has led to improvements such as:

  • Use of headsets instead of handheld receivers
  • Installation of desk risers
  • Larger and dual computer screens
  • Improved signage
  • Accessible parking spaces

3. Consultation

RSB Logistic Inc. engages individuals with disabilities and experts to inform accessibility initiatives.

Consultation activities include:

  • Collaboration with Dexterity Consulting (via Saskatchewan Abilities Council)
  • Internal employee feedback and consultations

These consultations have directly influenced policy updates and accessibility improvements in procurement and workplace design.

4. Areas Identified Under the Accessible Canada Act

4.1 Employment

Progress:

  • Introduction of accessibility and inclusion training for staff
  • Workplace accommodation provided (e.g., equipment modifications)

Future Actions:

  • Expand inclusive hiring practices.
  • Formalize accommodation procedures.
  • Increase awareness of disability supports.

4.2 Built Environment

Progress:

  • Installation of automatic doors
  • Increased door timing for accessibility
  • Designated accessible parking (front and rear)

Future Actions:

  • Conduct periodic accessibility audits.
  • Improve interior navigation and wayfinding.

4.3 Information and Communication Technologies (ICT)

Progress:

  • Procurement of accessible software and applications
  • Provision of assistive technologies as needed.

Future Actions:

  • Ensure compliance with recognized accessibility standards (e.g., WCAG)
  • Enhance website accessibility.
  • Train staff in accessible document creation

4.4 Communication (Non-ICT)

Progress:

  • Adoption of accessible communication practices
  • Use of inclusive and respectful language guidelines

Future Actions:

  • Ensure all communications are available in accessible formats.

Increase awareness of accessible communication tools.

4.5 Procurement of Goods, Services and Facilities

Progress:

  • Accessibility requirements integrated into procurement process
  • Vendors required to demonstrate compliance with accessibility standards.

Future Actions:

  • Strengthen vendor evaluation criteria.

Require ongoing compliance reporting.

4.6 Design and Delivery of Programs and Services

Progress:

  • Enhanced customer service training focused on accessibility.
  • Improved responsiveness to feedback

Future Actions:

  • Regular evaluation of service accessibility
  • Continued staff development in inclusive service delivery

4.7 Transportation

Progress:

  • Staff and drivers trained to assist people with disabilities.
  • Ongoing evaluation of transportation services

Future Actions:

  • Improve consistency and reliability of accessible transportation.
  • Identify additional training and infrastructure needs.

5. Training

RSB Logistic Inc. has implemented mandatory accessibility training for employees.

Current Training Includes:

  • Disability awareness and etiquette
  • Use of assistive technologies
  • Inclusive customer service practices

Future Commitments:

  • Expand training to include leadership and specialized roles.
  • Provide refresher courses annually.

6. Key Achievements to Date

  • Implementation of accessibility feedback system
  • Physical accessibility improvements to workplace
  • Integration of accessibility into procurement processes
  • Expanded employee training programs
  • Strengthened inclusive communication practices.

7. Monitoring and Reporting

RSB Logistic Inc. will:

  • Track progress through internal reviews.
  • Update the accessibility plan every three years (as required under ACA)
  • Publish annual progress reports.

8. Next Steps (2026–2029)

RSB Logistic Inc. will:

  • Continuing consultation with people with disabilities
  • Expand digital accessibility initiatives.
  • Enhance training programs.
  • Improve customer service accessibility.
  • Conduct regular audits of facilities and systems.

9. Commitment Statement

RSB Logistic Inc. remains committed to fostering an inclusive, barrier-free environment. We recognize that accessibility is a shared responsibility and an ongoing journey requiring continuous action and engagement.

Published: 05/18/2026 by RSB LOGISTIC Inc. – Human Resources Department
Disclaimer: This policy does not apply to RSB LOGISTIC Projektspedition GmbH – operator of the website.