Accessibility Plan – Progress Report

Accessibility Plan – Progress Report

General Information and Commitment

RSB Logistic Inc is committed to building a culture of inclusion and accessibility. We recognize that creating a barrier free environment takes time. The organization continues to make progress in implementing its accessibility plan, with a focus on removing barriers and improving inclusivity across all areas. Key initiatives have been completed, while others remain in progress as part of a long-term commitment. This report aims to provide updates on the progress RSB has made in implementing our accessibility plan.

Comments

Staff and stakeholders have expressed appreciation for the improvements made so far, particularly in the area of built environment and customer service.

Guide for Communicating with and about persons with disabilities

The links are a guide that supports communication about:

Feedback

We have developed and promoted a feedback mechanism to allow employees, clients, and stakeholders to share accessibility – related concerns and suggestions. Feedback has been gathered through various channels, including surveys and direct consultations, but most commonly as direct feedback from our employees. Feedback summarized below:

Key Actions:

  • Feedback forms available by phone, email and in person
  • All feedback is logged and reviewed
  • When responses required they are provided within 10 business days

Progress:

  • Headsets requested over hand held receivers
  • Desk risers
  • Dual and larger computer screens
  • Improved and clear signage on building
  • Accessible Parking

Feedback can be submitted to RSB Logistic Inc – Human resources Department

Consultation

We recognize the importance of engaging individuals with disabilities in developing and reviewing our accessibility initiatives. Consultation has taken place with Dexterity Consulting recommended through the Saskatchewan Abilities Council and internal stakeholders to ensure initiatives align with actual needs. These consultations have informed updates to policies and procurement processes.

Procurement

To ensure accessible goods, services, and facilities procurement, we have integrated accessibility criteria into our purchasing practices. Accessibility considerations have been integrated into procurement policies, ensuring that all new purchases – such as office equipment, digital tools, and infrastructure – meet accessibility standards. Vendors are now required to demonstrate compliance with accessibility guidelines. Procurement will only take place with the need arises.

Transportation

Efforts to enhance accessible transportation include training staff and drivers in how to assist people with disabilities. Ongoing evaluation aim to further improve reliability and convenience.

Training

Staff training on accessibility awareness and best practices has been expanded and ongoing. New mandatory training modules have been introduced, covering topics such as disability etiquette, assistive technology and inclusive customer service.

Built Environment

RSB has made some significant Improvements to the building to ensure persons with mobility restrictions can access the building without obstacles by installing automatic doors. The timing of the doors has been lengthened to accommodate entry into the building. An accessible parking stall has been assigned to meet the needs of any person(s) with mobility restrictions in the front and rear parking areas.

Information and Communication

Accessible communication practices are vital to equitable service delivery. Digital accessibility improvements include ensuring that applications purchased are accessible and usable. RSB will provide users with assistive technologies as and when required. We will also review the company website to ensure compliance with Global Accessibility Standards. Efforts continue to ensure internal and external communications are fully accessible.

Customer Service

Enhanced customer service policies have been implemented, ensuring staff are trained to assist individuals with disabilities effectively. Feedback mechanisms have been strengthened to address accessibility -related concerns in a timely manner.

Next steps

  • Continue to gather feedback and consult with stakeholders
  • Expand accessibility training programs
  • Monitor and evaluate the effectiveness of accessibility initiatives
  • Invest in further improvements in customer service, digital accessibility and the built environment

Published: 06/01/2025 by RSB LOGISTIC Inc. – Human Resources Department
Disclaimer: This policy does not apply to RSB LOGISTIC Projektspedition GmbH – operator of the website.